Managed Hosted VoiceSometimes You Just Know It

Managed Hosted Voice
Sometimes You Just Know It

You know quality when you see it, or in this case when you hear it. Poor quality voice calls caused by packet loss, delay, and inconsistent internet service can ruin a conversation and a company’s brand, as well as burn resources, time, and money trying to...
Definitive Troubleshooting Stops the Finger Pointing

Definitive Troubleshooting
Stops the Finger Pointing

Pin-pointing Call Quality. Common sense insists that if you don’t know what needs to be fixed then you can’t solve the problem. Furthermore, if you don’t know WHERE a problem is occurring – where do you even start to begin fixing it? The fact is the average VoIP call...
Why understanding QoS is a lot like remembering your manners.

Why understanding QoS is a lot like remembering your manners.

Data packets carrying voice traffic (VoIP) demand respect. Open the door and let them go first. Good manners and using VoIP technology share something important in common. Knowing who should enter before you is good manners, and knowing what network traffic to...
Delivering Voice QualityWhat it REALLY Takes

Delivering Voice Quality
What it REALLY Takes

Delivering voice quality isn’t easy but it’s worth it. What does it mean when your voice provider refers to delivering “Quality of Service,” or QoS? The formal answer can get into quite a bit of technical explanation because the fact is; there are a lot of moving...
How VoIP Headsets Could Be Affecting Call Sound Quality

How VoIP Headsets Could Be Affecting Call Sound Quality

Maybe it’s all in your head… set. Voice over Internet Protocol (VoIP) phone service has become more and more popular with businesses in the US and abroad. The ability to run all communications over IP networks (like the Internet) means employees are no longer tied to...