Employee Engagement Can Make or Break a Business.

Employee Engagement Can Make or Break a Business.

Every member of your staff may do their job, attend meetings, and try to stay on level terms with their coworkers. But the real question is, are your employees engaged or are they faking it? How does a staff performance boost of over 200% sound? Statistics gurus...
Don’t Neglect Business Process Management

Don’t Neglect Business Process Management

Establishing successful business processes is important. Unfortunately, developing and defining a proper business process management system frequently falls victim to the busyness of the day-to-day running of the business. Ironically, time spent on cultivating a...
Customer Experience Is Directly Related to Employee Engagement

Customer Experience Is Directly Related to Employee Engagement

Employee engagement is the foundation for every company’s reputation. Chances are you’ve dealt with a disengaged employee. A cashier who is more concerned with lunch plans than scanning groceries. Or an empathy depleted insurance claim rep. Even if they’re just a bad...
6 Tips to Creating a More Positive Work Culture

6 Tips to Creating a More Positive Work Culture

A negative work environment has far reaching implications. Anyone who has dreaded going to work because of a negative work culture is not alone. A toxic office environment causes increased stress, along with a number of health problems for employees. “They range from...
Customer Experience Matters. Here’s How to Make it Memorable.

Customer Experience Matters. Here’s How to Make it Memorable.

Loyalty begins and ends with customer experience. What’s the difference between customer experience and customer service? While some may use these terms interchangeably, when it comes to delivering both, distinctions are meaningful. Customer service is an element of...