Don’t Let Your Call Quality Suffer

Don’t Let Your Call Quality Suffer

Don’t settle for poor voice quality. In the early days of Voice over IP (VoIP), poor call quality was rampant.  There are several very valid reasons why this was true. When VoIP was first rolled out, bandwidth was at a premium; meaning not only were big pipes into...
Disaster Recovery for Business Owners

Disaster Recovery for Business Owners

How to prepare and ensure that bad doesn’t get worse. When a business loses power, it’s a problem. Our technological age means a business must constantly be able to reach and be reached to keep up with customers and competitors. The loss of any branch of operational...
Definitive Troubleshooting Stops the Finger Pointing

Definitive Troubleshooting
Stops the Finger Pointing

Pin-pointing Call Quality. Common sense insists that if you don’t know what needs to be fixed then you can’t solve the problem. Furthermore, if you don’t know WHERE a problem is occurring – where do you even start to begin fixing it? The fact is the average VoIP call...
Delivering Voice QualityWhat it REALLY Takes

Delivering Voice Quality
What it REALLY Takes

Delivering voice quality isn’t easy but it’s worth it. What does it mean when your voice provider refers to delivering “Quality of Service,” or QoS? The formal answer can get into quite a bit of technical explanation because the fact is; there are a lot of moving...
The Tale of Canned Beans: What it Means for Your Voice Service

The Tale of Canned Beans: What it Means for Your Voice Service

How much do you know about canned beans and what does it have to do with the cloud? The growth of cloud-based services has seen a dramatic increase in white label product offerings. It’s easy to understand why. You’re a provider who has a relationship with customers....