Hosted Voice

Hosted Voice Phone Reference Guides

Congratulations! Your nexVortex Hosted Voice service is ready to use.  Below are some reference documents for you to learn more about the phones and features.  If you need assistance, please reach out to [email protected].

 

Implementation

Ensure that you are ready to implement Hosted Voice with our step by step set up guide for site preparation and sending in your order.

Topics include:

  • Cabling requirements
  • Supported phones and devices
  • Firewall settings

Telephone Operation Guide

Topics include:

  • Placing a call
  • Transferring a call
  • Setting up a three way conference call
  • Accessing voicemail
  • Using voicemail

Feature Codes

Feature codes are shortcuts to actions that can be performed from your phone.

Codes include:

  • Login and logout of a phone
  • Checking voicemail
  • Call transfer
  • Call forwarding options

Sound-Prompt Greeting

Recording a sound-prompt greeting is easy! These instructions are for open, closed, holiday or inclement weather sound-prompt greetings only. If you need assistance, please reach out to [email protected].

Topics include the following:

  • Open Greeting
  • Closed Greeting
  • Holiday Greeting
  • Inclement Weather

Disaster Recovery

Set up Disaster Recovery on multiple levels to ensure that you never miss phone calls in the event of a power outage, internet disruption or phone malfunction.

Hosted Billing Options

nexVortex offers prepaid credit card billing, automatic credit card payments, and postpaid billing options for Hosted Voice customers. Talk to your Channel Account Manager to find out what is needed in order to set up billing according to your preference.

Topics include the following:

  • Prepaid Billing Set Up
  • Automatic Credit Card Payment Options
  • Check, ACH, and Wire Transfer Set Up Options
  • Billing Training Classes

Yealink Phone Tutorials

Blind Transfer

Do Not Disturb

Reprovision

Transfer to Voicemail

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