UCaaS

Hosted Voice

Empowering communication and collaboration across a business no matter where you are – in the office, working from home, or on the road.

STREAMLINE COMMUNICATIONS ACROSS YOUR BUSINESS

nexVortex’s UCaaS solution is a hosted voice service that runs on the BroadWorks® platform utilizing the latest cloud-based technology to connect your business without the high costs of a traditional premises-based system. Seamlessly connect, call and collaborate from phones, smart devices, or laptops. We have various service-level packages to accommodate all sized businesses and budgets.

CAPABILITIES

Our UCaaS/Hosted Voice solution offers many features and capabilities in one reliable and scalable platform supported by our dedicated UCaaS team.

  • Presence

    Indicator displays status, location and time zone, allowing you to choose the best way to communicate.

  • Instant Messaging

    Send and receive messages, or initiate a group chat to get answers quickly.

  • Video Calling

    Initiate or accept video calls on your laptop, video-enabled phone, smartphone, and tablet for more effective, face-to-face communications.

  • Integrated Business Calling

    Access business calling features for inbound and outbound calls. Enjoy a seamless user experience in a maintenance free hosted voice environment.

  • Multi-Party Voice and Video Collaboration

    Bring teams together for impromptu and planned meetings using high definition voice and video. Easily interact with disparate locations, remote workers, and even external customers, prospects, and partners.

  • Desktop Sharing

    Share project plans with the internal team, or work products, contracts, or other media with customers and partners. Reach consensus faster and close business.

  • Incorporate a Variety of End Points

    Existing supported device end points can be used with the nexVortex hosted voice platform. Rental options are also available.

The Difference with nexVortex Hosted Voice.

Companies prefer to work with nexVortex for one main reason — the client experience they receive. We have a dedicated UCaaS team of voice engineers and voice specialists that are assigned to you throughout the installation process. They provide technical support and training post-install. Our client-centric methodology not only sets us apart, but also gives us valuable insight into our clients’ businesses, allowing us to function as a seamless extension of your IT team.

UCaaS Features

Business Voice

The nexVortex mobile-centric UCaaS solution comes complete with all the business voice features you’d expect from an enterprise phone system and more.

Call Center

Our Call Center solution includes supervisor modes, skill-based routing, live monitoring, real-time presence, and other advanced features.

Collaboration & Messaging

Audio and video conferencing with desktop sharing and whiteboards. Messaging with conferencing, sync, archiving, social media, and a wide range of additional capabilities.

Business Intelligence

A robust reporting and analytics framework for all services provides 100+ SLA/KPI metrics, periodic reports, historical data, a live monitor, and mobile app support.

Reliability & Security

Our scalable cloud infrastructure delivers ultra-reliable service uptime along with enterprise-class security controls.

Mobility

nexVortex UCaaS is fully mobile-enabled and designed to extend unified communications applications to your iOS and Android devices.

The Benefits of UCaaS

Unified Communications as a Service (UCaaS) is the modern communication and collaboration platform for your business brought to you via the cloud, and accessible from any device. The benefits of UCaaS are plentiful.

 

Mobility

Modern workers are using mobile technology as a primary means to communicate. With more mobility options, businesses will continue to embrace remote work and distributed teams. This requires technology that allows people to stay productive and connected from anywhere.

Custom Configuration

As businesses grow, their needs change. By accessing one centralized software platform in the cloud, customers can take advantage of new features and capabilities, without any disruption, effort, or new hardware requirements.

Disaster Recovery

Most businesses have a disaster recovery plan for their data systems, but many do not have one for their voice and communications system. The UCaaS model provides an embedded continuity plan that’s built into your solution implementation, not just bolted on as an afterthought.

Ready to Modernize Your Voice Solution to Support a Mobile Workforce?

Service Level Packages Available

The below are the 3 service level packages available to accommodate all types of businesses and capabilities needed to address your specific technical and business needs.

 

Hosted Voice Seat

UCaaS Seat

Call Center Agent

Additionally, optional add-on capabilities are available including Special Application seats for Conference Phones and Paging Systems, nVFax, CRM Integration, Call Recording, Supervisor Console and additional Voicemail Box.

READY TO TRANSFORM YOUR BUSINESS?

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