In an age when everything is moving to the cloud, an internet outage or poorly performing connection can be catastrophic to your business. All hosted voice services are not the same. Don’t wait for trouble. Subscribe to Managed Hosted Voice (mHV).
Managed Hosted Voice protects your business Don’t wait for trouble
Statistics show that 54% of companies have experienced a downtime event that lasted more than 8 hours in the past 5 years and only 35% were due to a natural disaster. Cable cuts, ISP outages, and other non-natural disasters lead the list.
Your business can’t afford to be off the air with no ability to execute financial transactions or communicate with customers. Estimates place the financial impact of an outage on a small to medium business (SMB) to be in the range of $8,000 to $70,000 per hour.
We provide Quality, Availability, and Visibility for Hosted Voice. We replicate and recombine packets over multiple ISPs to deliver quality in the event of a internet degradation or outage. Contact us and let’s discuss how we can help protect your business. Are you served by only one ISP? Check out mHV with LTE.
- Delivered and managed by nexVortex – no 3rd party integration needed
- Purpose-built for voice quality and resiliency
- Business Continuity also replicates data in the event of an outage
- Multiple deployment options to meet every business need
- Voice encryption for complete privacy
- Integrated Firewall for those needing a complete solution
Patent-pending intelligent packet replication and recombination over dual ISPs compensates for packet loss.
Can be added to any Hosted Voice account by deploying a small nexVortex Edge Device (nVE) at a desired location.
mHV with LTE is perfect for those locations served by only a single ISP. It uses LTE only when needed.
Managed Hosted Voice leverages our peering relationships with major carriers to keep traffic on-net.
nexVortex has achieved HIPAA compliance for its Hosted Voice platform and therefore mHV is also HIPAA compliant. Healthcare professionals use our service with confidence.
THREE POWERFUL DEPLOYMENT OPTIONS
We have visibility onto the premise through the nVE and perform packet replication and recombination to compensate for packet loss over the internet. In the event of a failure on the primary ISP, data (AOT) will flow over the second ISP to protect all services.
If a location is served by only one ISP – no problem – deploy mHV with LTE. LTE is used as the second ISP only when needed in order to protect the data plan. The complete solution is delivered by nexVortex including the LTE plan and modem.
mHV can be also deployed over a single ISP. In this configuration, outbound voice is prioritized over all other types of traffic leaving the customer premise. Voice packets are also replicated over the single ISP which can help adjust for packet loss in the event of a short duration internet disruption.
HOSTED CONTACT CENTER
cloudQ® is a powerful inbound contact center solution designed to meet the needs of small to mid-sized businesses. cloudQ® is easy to set up, easy to manage, and is loaded with advanced features. It is the perfect solution for a business in need of contact center functionality without requiring the purchase of a large separate platform.
MIX & MATCH
For the same seat price, you choose the seat to be a hosted seat or a contact center seat – mix and match.
FLEXIBLE & POWERFUL
Programmable thresholds allow setting and monitoring of important metrics for call handling and agent performance.
SIMPLE, EASY TO USE
Intuitive web interface gives agents, supervisors and admins visibility into call flow and threshold management.
Produces dynamic graphic and numerical reports including agent- and queue-based.
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ADD MHV TO ANY HOSTED VOICE ACCOUNT
nV Edge Device Rental
With LTE Included
Includes nV Edge Device Rental
Includes LTE Modem Rental
Includes 1GB of data *
* Additional data charged as used