nexVortex Edge Device

1. Installing Your nexVortex Edge Device

Thank you for purchasing Managed Hosted Voice from nexVortex.

The instructions for installing your nexVortex edge (nVE) device are discussed in this installation guide. Please take a moment to review the procedure before starting. For your awareness, pay careful attention to the warning box below.

Internet-Disruption Warning Message

The graphic below shows the back view of the applicable port(s) you will connect your nVE device to. This process will be discussed in greater detail.

Back View of the nVE

2. nVE Configurations

You can use the following three nVE configurations for this installation:

1. Single wide-area network (WAN) configuration (single WAN)

In this scenario a single WAN connection is connected to the nVE device. In this configuration there will only be one connection from the nVE to the internet service provider (ISP) modem, the primary ISP connection.

2. Dual WAN configuration (dual WAN)

In this scenario there are two broadband WAN devices that are to be configured as part of the nVE interface. Note: If a non-nexVortex wireless circuit is used for WAN2, we consider it to be the same as a wired circuit.

3. Wired WAN and nexVortex long-term evolution (nVLTE) backup configuration

In this scenario a single broadband connection is configured along with a secondary nVLTE connection through a nexVortex-provided Pepwave Max BR1 LTE modem. (Please follow the directions for connecting a single WAN broadband connection and then refer to the section on nVLTE configuration/connection.)

3. Getting Started

Here is a checklist of the following things you need to do when setting up your nVE device:

  • Ensure you have a power source for the nVE.
  • Determine placement. Typically, the nVE should be located close to a firewall and/or router.
  • For the dual WAN configuration determine which ISP connection will be the primary ISP. The primary ISP connection is used for both voice and data. For single WAN and LTE configurations, your single broadband connection will be the primary ISP.
  • Your other ISP connection (broadband or LTE) will be designated as the secondary ISP.
  • Ensure you have at least two additional CAT 5/6 ethernet cables to connect the nVE to the firewall and/or router.
  • Check the firewall and/or router to ensure all local-area network (LAN) traffic will go through the single interface connecting to the nVE.

3.1  Before Powering Up Your Device

  • Insert the nexVortex-provided USB drive into the USB port located below the WAN2 interface.
  • Plug the power cord into a 120V power outlet.

Note: The status LED initially turns red; this is a normal occurrence.

4. Connecting the nVE

The graphic below depicts how to connect the nVE device. (Note: If both ISPs have static IP, then these should have been pre-programmed by nexVortex prior to shipment.)

Connecting the nVE

Here is a checklist of the following items you need to consider when setting up your nVE device:

  • Connect the primary ISP to the nVE by running a CAT 5/6 ethernet cable from the ISP modem to the nVE WAN1 port.
  • In the dual WAN configuration connect the secondary ISP to the nVE by running a CAT 5/6 ethernet cable from the ISP modem to the nVE WAN2 port.
  • In the nVLTE configuration see the section below on connecting to the LTE modem.
  • Connect the firewall to the nVE by running a CAT 5/6 ethernet cable from the firewall WAN port to the nVE LAN port.

Note: Your firewall needs to be set up for DHCP on the WAN side.

Your nVE is now configured and operational!

5. Setting Up the LTE Connection

You should have received a pair of short (4.5″) antennas that you will screw into the upper two connectors on the back of the device, as shown below in Exhibit 5-1. The lower two connectors are not used. The power transformer connects into the opposite side of the unit in the rightmost position. Plug in the unit.

Exhibit 5-1: Coaxial Cable Connections

There are a set of three lights, arranged vertically, above the Pepwave MAX log on the network connection side. Once you plug in the unit, the status light (top light) should illuminate, and within a few minutes, the cellular light (lowest light) should also illuminate. You can now plug in the CAT 5/6 cable from the nVE WAN2 port into the port labelled LAN & Console, as shown below in Exhibit 5-2.

Exhibit 5-2: LAN & Console Connection Port

As previously mentioned, the nVE will provision the WAN2 connection once the primary circuit is connected, including the LTE modem.

The LTE connections are now complete!

6. Signal Strength Measurement

Once connected to the cellular network, the LTE modem contains measurements of the signal strength, which you can obtain by connecting to the LTE modem HTTP port and logging into the unit. To accomplish this, perform the steps outlined below. For security purposes, you will need to obtain the username and password combination for the unit from the nexVortex Support team to complete this task.

Using a PC, preferably a laptop, set the IP address of the PC to match the settings in Exhibit 6-1. Open up a browser window and type in the URL

Exhibit 6-1: Obtain an IP Address Menu

Using the nexVortex-provided username and password combination, log into the LTE modem dashboard, as shown below in Exhibit 6-2.

Exhibit 6-2: PEPWAVE Login Screen

On the right side of the panel select Details, as shown below in Exhibit 6-3.

Exhibit 6-3: WAN Connection Status Menu

On the Cellular Status Band line item in Exhibit 6-4 below, the highlighted value should be in the range of -70 dbm to -120 dbm. In most cases if the displayed value is <-100 dbm, it is a good idea to consider relocating the device to achieve better signal quality or obtain an external antenna to augment the signal from its current location.

Exhibit 6-4: Connection Details Status Menu