cloudQ℠ Contact Center

Cloud-Based Inbound Call Center

Easy to Use and Easy to Manage

nexVortex cloudQ℠ Contact Center is a powerful inbound call center solution designed to meet the needs of small- to medium-sized businesses.

Multiple Queues

Agents can be in multiple call queues based on their skills and availability, balancing workload and call volume.

Specialized Call Routing

Calls are routed based on calling number and user responses, ensuring delivery to the right queue for proper handling.

With features that are easy to set up, manage and use, cloudQ℠ Contact Center offers powerful insights into the daily operations of your contact center.

 

Web-Based Management

An intuitive Web-based interface gives agents, supervisors and admins visibility into call flow and threshold management.

Threshold Management

Programmable thresholds allow setting and monitoring of important metrics for call handling and agent performance.

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cloudQ Features & Benefits

cloudQ℠ Contact Center is Cloud-based, meaning it’s always available, always maintained, and requires no additional equipment or physical location to operate. Each agent phone connects to nexVortex using a virtual private network to encrypt voice communications for security.

Ease of Use

Spend less time managing the system and more time managing your business.

Manageability

Offering full call control and management tools, including call recording.

Put the Power of the Cloud into Your Contact Center with cloudQ℠.

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