cloudQ℠ Contact Center
Cloud-Based Inbound Call Center
Easy to Use and Easy to Manage
nexVortex cloudQ℠ Contact Center is a powerful inbound call center solution designed to meet the needs of small- to medium-sized businesses.
Agents can be in multiple call queues based on their skills and availability, balancing workload and call volume.
Specialized Call Routing
Calls are routed based on calling number and user responses, ensuring delivery to the right queue for proper handling.
With features that are easy to set up, manage and use, cloudQ℠ Contact Center offers powerful insights into the daily operations of your contact center.
An intuitive Web-based interface gives agents, supervisors and admins visibility into call flow and threshold management.
Programmable thresholds allow setting and monitoring of important metrics for call handling and agent performance.
cloudQ Features & Benefits
cloudQ℠ Contact Center is Cloud-based, meaning it’s always available, always maintained, and requires no additional equipment or physical location to operate. Each agent phone connects to nexVortex using a virtual private network to encrypt voice communications for security.
Ease of Use
Spend less time managing the system and more time managing your business.
Offering full call control and management tools, including call recording.