nexVortex BLOG

Why Managed Hosted Voice Is Right for Your Business

Managed Hosted Voice delivers quality, availability, and visibility.

Chuck Harris

Managed Hosted Voice delivers quality, availability, and visibility.

You hire experts to manage parts of your business that aren’t an area of your core competence. You do this to free up your internal resources to do what is important – focusing on satisfying customers and driving revenue.

So why shouldn’t your voice service follow the same model?  Don’t burn resources managing and maintaining an on-premise phone system when you can subscribe to hosted voice.

Furthermore, not all hosted voice offerings are the same.  Our Managed Hosted Voice (mHV) service was developed and deployed to provide the three things missing from other hosted voice offerings.

Those being:

1). Deliver a better quality-experience between the premise and the hosted voice system

2). Enable visibility onto the premise to pinpoint trouble

3). Provide better reliability/business continuity in the case of internet issues

 

We call it QAV – Quality, Availability, and Visibility and here is how it works.

nexVortex delivers QAV with its Managed Hosted Voice solution. This award-winning service has multiple deployment options tailored to fit any business need. The first uses two wired internet connections from different ISPs (dual-ISP). The second uses a single wired internet connection but comes with a 4G LTE option which can be utilized in the event of a service outage on the primary ISP.

Managed Hosted Voice (mHV) – Dual ISP

 

Managed Hosted Voice (mHV) – with LTE

 

Quality:   nexVortex’s patent-pending technology utilizes two ISP connections. We replicate only hosted voice packets and send them to and from the premise to our cloud-based hosted platform.

The SDN Gateway at the edge of our hosted cloud chooses packets from both ISP paths and recombines them into a single stream thereby compensating for packet loss incurred on either ISP connection.

We directly peer with most major carriers to reduce latency, packet loss, and jitter.

Availability:  Voice traffic is sent from the premise to the cloud over two different ISP paths, and data is passed over a primary ISP path. If a primary ISP failure occurs, voice will continue to flow over the second ISP and AOT (all other traffic) will be moved over to the second ISP.  If there isn’t a second ISP, customers can take advantage of the LTE option which provides a second path in the event of degradation on the primary ISP.  LTE is only used when it is absolutely needed in order to conserve the data plan.

Visibility:   As part of our mHV solution, we deliver a nexVortex Edge device (nVE). This small managed device provides a demarcation point on the customer premise, performs voice packet replication, and gives our Network Operations Center (NOC) accessibility to pinpoint trouble.

In an age when everything is moving to the Cloud (voice and other applications), losing internet connectivity can be catastrophic. The fact is internet outages will occur — it’s just a matter of when they do, will you be prepared?  Worse yet, it doesn’t take a total outage to severely impact the quality of a hosted voice call.  When it comes to real-time voice communication, even a poorly performing internet connection can destroy hosted voice quality.

Spend your time and energy where they should be spent which is on satisfying your customers and growing your business. Let us handle your business communications.  Contact us today to learn more about Managed Hosted Voice and its benefits.

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