nexVortex BLOG

Understanding Hosted Voice and Why it Might be Right for You

Chuck Harris

Hosted voice has been around for a few years however it is already transforming the way businesses handle voice communications.

The numbers of businesses switching to Voice over IP (including hosted voice) is growing every day:

Here are some quick facts on the status of VoIP according to The Voice Report:

  • Approximately 31 percent of all businesses use VoIP systems due to its productivity-boosting and cost-saving features
  • Businesses can see average savings of between 30 to 50 percent after switching to VoIP
  • The global mobile VoIP market to grow at an impressive CAGR of around 28 percent during the forecast period, 2016-2020
  • The VoIP services market is expected to grow to $140 billion USD by the year 2021.
  • There will be over 1 billion VoIP users by the end of 2018

Benefits of hosted Voice for any size business

With hosted voice, the PBX is in the cloud which virtually eliminates capital expense and removes the burden of maintaining an on-premise phone system.  The hosted voice provider takes care of maintenance, upgrades and product evolution.

There are a number of interesting capabilities which a hosted voice solution can bring, including:

Comprehensive Features

From voicemail files sent as an email to call recording, a hosted voice solution makes it easy to communicate, collaborate, and share.


Easily make adds, moves, and changes from a web dashboard. Connect multiple sites and add users as your business grows and evolves.

Disaster Recovery and Advanced Call Routing

A growing business with more employees or departments can benefit from advanced call routing, which will automatically send calls to the staff member who is most qualified to handle the situation.

As the past year demonstrated, natural disasters can pose a huge threat to people, homes, and businesses. Losing power due to a storm, flood, or fire can leave you unable to communicate with employees or customers. Hosted voice service means communication won’t come to a halt.  Thanks to the fact that since the PBX is in the cloud, all you need to communicate is an IP phone and an internet connection.

More efficient communications

The very nature of hosted voice means that employees can work from anywhere. A Gallup Poll revealed that since 1996, the number of remote workers increased fourfold, with 37 percent of Americans working from their homes, coffee shops, or other remote spaces.

nexVortex has been delivering cloud communication services for over 12 years. We recently announced our Managed Hosted Voice service which delivers Quality, Availability, and Visibility for Hosted Voice.  Call us today and let’s discuss how we can help you with your business communications needs.


Are You in Compliance with Kari’s Law for Emergency Calling?

Kari’s Law requires multi-line telephone systems (like those found on campuses, hotels, or office buildings) to enable users to dial 911 directly, without having to dial a prefix to reach an outside line.   Congressional Bill H.R. 582 of 2017, better known as Kari’s Law, became a legal requirement on February 16, 2018. The Act was a response to the murder of Kari Hunt by her estranged husband in December 2013 while she and her daughter Brianna were at a Texas hotel.

Business Continuity and Disaster Recovery

When disaster strikes, will you be able to maintain contact with your customers and support their needs? Business continuity can be the difference between your company surviving or shutting its doors after a disaster.   Many businesses aren’t prepared to deal with a disaster. And unfortunately, many kinds of  disasters close small businesses for good every year. If you can’t maintain contact with your customers through the worst times, your company could be in jeopardy.