nexVortex BLOG

Save Time and Money by Moving to a Hosted Voice Solution

Chuck Harris

Are you still relying on an outdated phone system for your business voice service? Learn why you shouldn’t keep putting off moving to the cloud.

It’s hard to exist as a business without hearing about the many benefits of migrating to the cloud. Realistically though, the process of completely switching providers, upgrading equipment and going through any necessary training can be a daunting process for businesses of all sizes.

One area with a significant upside related to saving money as well as improving usability is by moving to a Hosted Voice service.

How businesses can benefit from moving to a Hosted Voice Service

  • Phone systems become old and outdated. As systems age, maintenance costs increase, new features are often only added to newer generation platforms and hardware can be become obsolete.  Sooner or later, every business will be faced with the decision to upgrade, replace the system, or move to the cloud.
  • Hosted solutions are scalable and new users are easy to add. With Hosted Voice, you can easily expand a satellite office, allow a temporary employee or a remote worker to be delivered phone service anywhere, as long as they have an internet connection and a VoIP phone. You no longer have to worry about special cabling or an involved installation process.  Hosted Voice services are configured and managed through a secure, private portal which makes moves, adds, and changes extremely easy.
  • Paying per user each month means flexibility and lower capital cost. Most premise-based PBX systems require significant upfront costs. Hosted Voice solutions are typically charged on a per-seat basis each month and any number of those seats can be  at a single site or spread across multiple locations.
  • Advanced feature sets. Hosted Voice services have a myriad of features and capabilities which means businesses which choose hosted voice do not have to compromise.

Features like:

Voicemail to email
Mobile phone app to allow you to make calls when you are on the go
Call recording
Advanced call routing

With nexVortex it is easy to migrate to the cloud

Migrating to the cloud may sound complicated, but in reality, when you partner with a proven provider like nexVortex, the process is fairly seamless. Our Hosted Voice migration process typically looks like the following:

1).  Perform network assessment. Before a hosted solution is installed, it’s important to understand your network architecture. Because hosted solutions pass voice packets over your internet connection, it’s important that you have adequate bandwidth to support this data. We have a speed test tool. You run it and save the results. It tells you and us if your current internet connection is able to handle hosted voice or if you need more bandwidth.

2).  Dial-plan configuration. Next, a member of our team works with your business to determine the necessary dial-plan based on needs and personnel. These preferences are documented on dial plan forms and ensure that your service is configured properly to meet your needs.

3).  Schedule a kick-off call. A kickoff call with be scheduled by your assigned project manager to ensure everyone is on the same page. We will cover timelines, dial-plan questions, cutover plan, answer general questions, and set up your account portal.

4).  Phone and service provisioning. During the ordering process, you will decide to rent, buy new, or have your existing phones re-provisioned. New phones and phone rentals typically take 5 days to receive from submission of the dial-plan documentation. Once you receive your phones, it is time to plug everything in and make sure it works properly. Phone guide documentation and feature sheets are provided so you know how to use your new phones.

5).  Number porting. nexVortex will work diligently to port your existing phone numbers. This process takes 10 to 14 days from the time port orders are submitted. However, depending on your existing carrier, this process can take up to 30 days. You will be informed once we establish a port date for your existing numbers. If you don’t have any numbers to port, we can help set you up with brand new phone numbers.

6).  Install date and training. Prior to your port date, your equipment should be set up and tested. Our support team can see when your phones are “live” and can assist you with any questions you may have. On the day of the port, your phones will begin ringing over the nexVortex platform. At this time, our team will follow up with you to confirm everything is set up to your satisfaction.

We keep it simple with our Hosted Voice service.  For each seat, all the features are included for one affordable monthly price.  You can even choose to mix and match hosted seats with contact center seats – there is no price difference.  Our cloudQ® contact center solution is perfect for law firms, medical practices, or any business needed contact center functionality.

If you’re interested in learning more about how easy it is to move to a Hosted Voice solution with nexVortex, contact us today.


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