nexVortex BLOG

Getting the Most Out of VoIP

Chuck Harris

VoIP is growing fast.

Voice over Internet Protocol (VoIP) service has become increasingly popular with businesses around the world. The ability to customize service and to cost effectively communicate is a big advantage for any size business.

Here are some quick facts on the status of VoIP according to The Voice Report:

  • Businesses see average savings of between 50 percent and 75 percent after switching to VoIP.
  • Switching to VoIP can save small businesses as much as 45 percent each month over traditional phone service.
  • By 2018, 42 percent of firms will send 100 percent of their traffic over SIP trunks.
  • The VoIP services market is expected to grow to $140 billion USD by the year 2021.
  • There will be 1 billion VoIP users by the end of 2017.

According to the Harvard Business Review, “VoIP isn’t just a new technology for making old-fashioned calls cheaper. What makes it so potent is that it turns speech into digital data packets that can be stored, searched, manipulated, copied, combined with other data, and distributed to virtually any device that connects to the Internet.”

Every business needs to develop a strategy in order to continually improve.  Here are some tips when using VoIP:

1). Customize Your Features and Experiment
VoIP allows you to make updates and changes easily.  Experiment with what works based on the needs of your company. For example, the “find-me-follow-me” feature is a very popular one.  It allows employees to receive calls on more than one device, including an office phone or mobile.  This means employees never miss a call, customer service is improved, and cohesiveness among co-workers grows because issues can be addressed quickly.

2). Up Your Game – Deliver Voice Quality
You want to fine-tune your VoIP implementation over time so that you’re making good use of available services.  nexVortex launched Managed SIP (mSIP) in 2016 which provides QoS and definitive troubleshooting.  It provides users with the ability to measure voice quality and pinpoint and solve call quality issues quickly.

3). Use VoIP to Improve Customer Service

Service 24/7

With VoIP service, incoming calls to a customer service team can be routed to any time zone depending on the time of day.  Your customer support can move with the sun.

The personal touch

Each of your customer service reps can have their own individual telephone number lending a personal touch if they interact with the same clients often.

Your business can have a local number

Your customers may be located all over the world, but with VoIP you can give them a local number to call.

It’s easy to add remote workers

If you want to expand your customer service team to include remote workers you can easily set them up as long as they have an internet connection and an IP phone.

No calls go unanswered

With features like find-me, follow-me, your business can always be reached.

Making the most of your business communication system is an ongoing process. Working with a trusted partner can help you identify even more opportunities for improvement.

nexVortex was an earlier pioneer in VoIP and has been delivering commercial service for over 11 years.  Contact us to find out how we can help your business with your communication needs.

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