nexVortex BLOG

Don’t Let a Disaster Turn into a Disaster for Your Business

Chuck Harris

How Well Does Your Cloud Communications Provider Handle Disaster Recovery?

According to the Federal Emergency Management Agency, more than 40% of businesses never re-open after a disaster, and for those that do, only 29% were still operating after two years.

Disasters come in all shapes and sizes.  For a business owner who has a premise-based PBX, even something as non-life threatening as an extended power outage can take voice communications out of service.  What would you do if you couldn’t receive customer calls?

Statistics show that nearly 75% of businesses have had some sort of operational interruption at least once in the past five years.  Power failures, hardware failures, network failures, floods, and human error lead the list of reasons while big disasters like hurricanes or tornados account for less than 5%.

From Minor to Major – What could happen?

You could have a hardware failure or a power failure which impacts your premise-based PBX. Your primary internet provider could have an issue, taking them out of service thereby forcing you to use a second backup provider.

  • Can your SIP Trunking provider automatically detect failures and reroute calls to another location or route calls over a different internet provider?

What if you are unfortunate enough to have multiple disasters occur?   You thought you had it covered when, as a multilocation business, you had a second PBX for failover housed in a different building, but a flood takes out both locations and now your backup is also down.

  • Does your SIP service have the ability to handle MULTIPLE failover rules such as fail to a second PBX and if that is unreachable fail to an auto- attendant or mobile service?

Even though hurricanes and tornadoes account for a small percentage of operational outages, when they do occur, they are catastrophic.

  • Does your provider offer a cloud-based hosted voice solution in multiple data centers with the ability to provide service out of alternate locations if their primary data center is impacted?

While no business wants to have to face a disaster no matter how large or how small, you must be prepared because disasters of any kind can have a huge impact on your company, customers and your bottom line.

As a leader in cloud communications, we are committed to providing the best disaster recovery solutions for our customers’ voice services.

Contact us today to find out how we can keep your business communications up and running regardless of what happens in the world around you.


Are You in Compliance with Kari’s Law for Emergency Calling?

Kari’s Law requires multi-line telephone systems (like those found on campuses, hotels, or office buildings) to enable users to dial 911 directly, without having to dial a prefix to reach an outside line.   Congressional Bill H.R. 582 of 2017, better known as Kari’s Law, became a legal requirement on February 16, 2018. The Act was a response to the murder of Kari Hunt by her estranged husband in December 2013 while she and her daughter Brianna were at a Texas hotel.

Business Continuity and Disaster Recovery

When disaster strikes, will you be able to maintain contact with your customers and support their needs? Business continuity can be the difference between your company surviving or shutting its doors after a disaster.   Many businesses aren’t prepared to deal with a disaster. And unfortunately, many kinds of  disasters close small businesses for good every year. If you can’t maintain contact with your customers through the worst times, your company could be in jeopardy.