nexVortex BLOG

Don’t Let a Disaster Turn into a Disaster for Your Business

Patti Dean

How Well Does Your Cloud Communications Provider Handle Disaster Recovery?

According to the Federal Emergency Management Agency, more than 40% of businesses never re-open after a disaster, and for those that do, only 29% were still operating after two years.

Disasters come in all shapes and sizes.  For a business owner who has a premise-based PBX, even something as non-life threatening as an extended power outage can take voice communications out of service.  What would you do if you couldn’t receive customer calls?

Statistics show that nearly 75% of businesses have had some sort of operational interruption at least once in the past five years.  Power failures, hardware failures, network failures, floods, and human error lead the list of reasons while big disasters like hurricanes or tornados account for less than 5%.

From Minor to Major – What could happen?

You could have a hardware failure or a power failure which impacts your premise-based PBX. Your primary internet provider could have an issue, taking them out of service thereby forcing you to use a second backup provider.

  • Can your SIP Trunking provider automatically detect failures and reroute calls to another location or route calls over a different internet provider?

What if you are unfortunate enough to have multiple disasters occur?   You thought you had it covered when, as a multilocation business, you had a second PBX for failover housed in a different building, but a flood takes out both locations and now your backup is also down.

  • Does your SIP service have the ability to handle MULTIPLE failover rules such as fail to a second PBX and if that is unreachable fail to an auto- attendant or mobile service?

Even though hurricanes and tornadoes account for a small percentage of operational outages, when they do occur, they are catastrophic.

  • Does your provider offer a cloud-based hosted voice solution in multiple data centers with the ability to provide service out of alternate locations if their primary data center is impacted?

While no business wants to have to face a disaster no matter how large or how small, you must be prepared because disasters of any kind can have a huge impact on your company, customers and your bottom line.

As a leader in cloud communications, we are committed to providing the best disaster recovery solutions for our customers’ voice services.

Contact us today to find out how we can keep your business communications up and running regardless of what happens in the world around you.


Considering a Move to Microsoft Teams for Voice? – We Have Your Migration Strategy

Microsoft Teams users can immediately take advantage of nexVortex’s feature-rich SIP Trunking or migrate at their own speed With over 155 million active Microsoft Office 365 users, many companies are now considering adopting Microsoft Teams as their primary means of communication. Microsoft surveyed IT professionals and found that 41% expect their employers to move to Teams by the end of 2020.

nexVortex in Education – A Managed SIP Trunking Case Study

Telecommunication services don't have to take a back seat when budget constraints come to call Educational Think tank Manhattan Institute reports that America’s per-pupil spending on kindergarten through grade 12 education has nearly tripled in the last 50 years, and the country spends more money per student than any other major developed nation.

mSIP Trunking: Is it the Option Your Business Needs?

Managed SIP Trunking (mSIP) is a money-saving and scalable alternative to traditional service and it’s growing in popularity.   Perhaps you’ve decided that your Primary Rate Interface (PRI) service is way too expensive. Or maybe your service provider has decided to discontinue its legacy PRI offering. Maybe you’ve  already made the move to a SIP service but are looking for better performance and better guarantees for all your calls – including your IP to IP calls.