nexVortex BLOG

Cloud Communication Services Makes Sense for Small Business

Chuck Harris

Move to the cloud for all the right reasons.

Like many things, business communications are moving to the cloud — and for all the right reasons including cost-savings and productivity improvement. With such exciting capabilities, it simply doesn’t make sense for small businesses to ignore this trend.

Fueling the trend: Seven benefits of cloud communications

A recent study revealed that of 250 IT “decision makers” surveyed, 65%  were currently using hosted voice services. The appeal of cloud-based communication can be summed up in two words: practicality and functionality.

1).  Savings. The survey indicated that 60 percent of respondents would consider using additional VoIP services as a method to improve efficiency. Lower service rates, less equipment, and minimal maintenance requirements help make moving to the cloud a cost-saving step towards the future.

2).  Big capabilities at small costs. Cloud-based communications offer big-business features such as auto attendants, contact center tools, and virtual assistants.

3).  Adaptability. With hosted voice service extensions or additional phones can be easily added to meet peak seasonal calling needs.

4).  Persistence of communication. Natural disasters and power-grid failures can stop a business in its tracks. Cloud-based communication systems with advanced disaster recovery routing ensures a business stays online.

5).  Remote access.  With hosted voice, employees can login — and keep in touch — from anywhere, as long as they have an internet connection.

6).  Ala carte features. Some businesses charge separately for ala carte features.  When you choose nexVortex, you get all the features included in one low price.

7).  Self-management and definitive troubleshooting. With advanced portal tools the service is easily managed from one central location.

It doesn’t have to be a risky decision

At nexVortex, we built, own, and operate our cloud communication service delivery platform including the billing system and portal tools.  Because of this we are able to innovate and react quickly to any customer-impacting issue.

Two examples of that innovation are our Managed SIP Trunking (mSIP) and Managed Hosted Voice (mHV) services.  Both deliver quality, availability, and visibility for our channel partners and customers.

If you want to work with a cloud communication service provider with over 13 years of experience who can deliver quality-based voice whether you have a premise-based PBX or want your voice hosted in the cloud, contact us today.


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