nexVortex BLOG

Are You in Compliance with Kari’s Law for Emergency Calling?

Patti Dean

Kari’s Law requires multi-line telephone systems (like those found on campuses, hotels, or office buildings) to enable users to dial 911 directly, without having to dial a prefix to reach an outside line.  

Congressional Bill H.R. 582 of 2017, better known as Kari’s Law, became a legal requirement on February 16, 2018. The Act was a response to the murder of Kari Hunt by her estranged husband in December 2013 while she and her daughter Brianna were at a Texas hotel. The 9-year old Brianna tried repeatedly to dial 911 but was unable to reach emergency responders because she didn’t understand that the hotel phone required her to first dial a “9.”

In 2013, that was a common requirement of hospitality and other commercial phone systems. Today, Kari’s Law mandates that any multi-line telephone systems (MLTS) be able to dial 911 directly without any prefix number or associated code.

All enterprises (offices, hotels, schools etc..) will need to update their phone configurations to support this with a compliance deadline of February 16, 2020.

Why basic address information isn’t enough

When someone calls 911 from home, their registered street address  is passed to the Public Safety Answering Point (PSAP), who provides that information to emergency services. That’s very straight forward, but when a call is made from an office building with many floors and many offices, how do emergency responders know where to go if they only have the street address of the building?

Businesses should review the FCC’s in-depth breakdown of Kari’s Law and an associated federal law called the RAY BAUM’S Act. The latter has the FCC considering rules to ensure that the dispatchable location (floor, room, office) is conveyed with every 911 call, specifically those made from multi-line telephone systems.

Let nexVortex help you comply with the Law

An increasing number of companies running multi-line telephone systems are turning to nexVortex for business communication services because of our robust handling of E911 calls.

Be E911 compliant with nexVortex services:

  • We use multiple methods to identify location of the caller
  • Can identify location of a caller down to a single room
  • We support E911 for remote phones and remote workers
  • Users can dial 311 to verify the address associated with their phone

Partnering with nexVortex protects your business, employees, students, visitors, and customers. We have an E911 webinar which addresses Kari’s Law compliance. Please contact our team for more information.


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