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A Mindful Guide to a Scalable Business

A Mindful Guide to a Scalable Business

Never let ambition and momentum overtake thoughtful growth. Business is good. Customers are happy, vendors get paid, profits grow steadily. You’re ready to expand – ...
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Customer Experience Is Directly Related to Employee Engagement

Customer Experience Is Directly Related to Employee Engagement

Employee engagement is the foundation for every company’s reputation. Chances are you’ve dealt with a disengaged employee. A cashier who is more concerned with lunch ...
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The Importance of Being Diligent About Cybersecurity

The Importance of Being Diligent About Cybersecurity

The more advanced technology becomes, the greater the risks that can arise. Statistics show that cybercrime is at record levels while solutions (and user responsibility) ...
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2018 Trends to Watch

2018 Trends to Watch

Staying ahead of the communication-technology curve in 2018 Is staying on top of communications trends really all that necessary for businesses? While it might seem ...
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6 Tips to Creating a More Positive Work Culture

6 Tips to Creating a More Positive Work Culture

A negative work environment has far reaching implications. Anyone who has dreaded going to work because of a negative work culture is not alone. A ...
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Customer Experience Matters. Here’s How to Make it Memorable.

Customer Experience Matters. Here’s How to Make it Memorable.

Loyalty begins and ends with customer experience. What’s the difference between customer experience and customer service? While some may use these terms interchangeably, when it ...
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Disaster Recovery for Business Owners

Disaster Recovery for Business Owners

How to prepare and ensure that bad doesn’t get worse. When a business loses power, it’s a problem. Our technological age means a business must ...
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Keep Your Customers Coming Back

Keep Your Customers Coming Back

Nine (9) ways to build customer loyalty. Selling a product or service to new customers is the way companies build their business.  An even better ...
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Social Media for Business:<br>Are You Ready for 2018?

Social Media for Business:
Are You Ready for 2018?

Keeping your company in the modern social media loop is not only important, it’s essential. In one of our last blogs we discussed branding and ...
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It’s Important to Build a Brand:<br>“I Promise”

It’s Important to Build a Brand:
“I Promise”

7 Rules to Build Your Company’s Brand So often in the high-tech business of delivering telecommunication services, we all tend to focus on the technology ...
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How Fast is Cloud Communications<br>Growing?

How Fast is Cloud Communications
Growing?

Do a search for the latest on hosted voice or VoIP statistics. The growth is substantial and the transition is well underway. Cloud communications is ...
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Managed Hosted Voice<br>Sometimes You Just Know It

Managed Hosted Voice
Sometimes You Just Know It

You know quality when you see it, or in this case when you hear it. Poor quality voice calls caused by packet loss, delay, and ...
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In Business Relationships,<br> as in All Others – Trust is Earned

In Business Relationships,
as in All Others – Trust is Earned

7 tips for earning trust. Most people have good intentions, and we want to trust each other. However, some consumers have learned to approach businesses ...
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Lessons Learned --  Inc. 5000 for the 7th Consecutive Year

Lessons Learned — Inc. 5000 for the 7th Consecutive Year

It doesn’t happen by chance: growing your company is hard work. The Inc. 5000 is a prestigious list to land on. Those who do are ...
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Definitive Troubleshooting<br> Stops the Finger Pointing

Definitive Troubleshooting
Stops the Finger Pointing

Pin-pointing Call Quality. Common sense insists that if you don’t know what needs to be fixed then you can’t solve the problem. Furthermore, if you ...
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BYOD in the Workplace<br>What You Need to Know

BYOD in the Workplace
What You Need to Know

If you have ever seen a rotary phone in person – perhaps in an antique store or maybe tucked away in a closet in your ...
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Why understanding QoS is a lot like remembering your manners.

Why understanding QoS is a lot like remembering your manners.

Data packets carrying voice traffic (VoIP) demand respect. Open the door and let them go first. Good manners and using VoIP technology share something important ...
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Delivering Voice Quality<br>What it REALLY Takes

Delivering Voice Quality
What it REALLY Takes

Delivering voice quality isn’t easy but it’s worth it. What does it mean when your voice provider refers to delivering “Quality of Service,” or QoS? ...
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Technology: Here Today and Gone Tomorrow?

Technology: Here Today and Gone Tomorrow?

The importance of keeping up with communications technology. Technology never slows down. If anything, it changes faster as time goes on.   Think about some of ...
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How VoIP Headsets Could Be Affecting Call Sound Quality

How VoIP Headsets Could Be Affecting Call Sound Quality

Maybe it’s all in your head… set. Voice over Internet Protocol (VoIP) phone service has become more and more popular with businesses in the US ...
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The Tale of Canned Beans: What it Means for Your Voice Service

The Tale of Canned Beans: What it Means for Your Voice Service

How much do you know about canned beans and what does it have to do with the cloud? The growth of cloud-based services has seen ...
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Your Money Line: Using Toll-Free Numbers as a Business Tool

Your Money Line: Using Toll-Free Numbers as a Business Tool

Many businesses today use toll-free numbers as a way for their customers to reach them. When a toll-free number is called, the caller does not ...
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Out of the frying pan and into the fire

Out of the frying pan and into the fire

Get in line for the fix. You hate your dry cleaner. They didn’t just ruin your favorite pair of pants. The count is up to ...
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Getting the Most Out of VoIP

Getting the Most Out of VoIP

VoIP is growing fast. Voice over Internet Protocol (VoIP) service has become increasingly popular with businesses around the world. The ability to customize service and ...
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Technology Enabled the Remote Worker

Technology Enabled the Remote Worker

Technology enabled the remote worker and the statistics are fascinating. It used to be that a company had a large centralized call center or contact ...
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Is SIP a Game Changer for Businesses? Yes, and Here’s Why

Is SIP a Game Changer for Businesses? Yes, and Here’s Why

5 ways SIP Trunking saves your business money. SIP Trunking — it may sound new but the truth is SIP Trunking has been around for ...
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Making the Switch to Hosted Voice is Easier Than You May Think

Making the Switch to Hosted Voice is Easier Than You May Think

Moving from a physical to virtual phone system doesn’t have to be complicated. Many businesses are choosing to focus on their core business offerings and ...
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Flying Cars and Fiber Optics: How Does the U.S. Compare in Replacing Copper Lines and Increasing Internet Speeds?

Flying Cars and Fiber Optics: How Does the U.S. Compare in Replacing Copper Lines and Increasing Internet Speeds?

It offers 1,000 times as much bandwidth over distances 100 times further than copper wires. Back in the 1940s, we were told we’d have flying ...
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The Total Eclipse was Fun <br /> How Did it Impact Your Business?

The Total Eclipse was Fun
How Did it Impact Your Business?

The total eclipse on August 21st was the first total solar eclipse in the continental US in 38 years.  The last total solar eclipse viewed ...
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How the Cloud Is Changing the Way Companies Approach Budgeting for Capital Investments

How the Cloud Is Changing the Way Companies Approach Budgeting for Capital Investments

Your IT department no longer has to make the “big ask” for money to keep the organization competitive. “The CIO called and said that the ...
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VoIP and E911 Emergency Services - What You Need to Know

VoIP and E911 Emergency Services – What You Need to Know

What is your response to an emergency, whether there’s been an accident, a fire, or a health emergency at your place of business? Chances are ...
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SIP and mSIP: What a Difference an “M” Makes, and Why You Should Know What It Stands For

SIP and mSIP: What a Difference an “M” Makes, and Why You Should Know What It Stands For

VoIP for business just keeps getting bigger and better.  Bigger, meaning that the adoption rate has taken it from early adopters to mainstream. Better, meaning ...
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Don’t Let a Disaster Turn into a Disaster for Your Business

Don’t Let a Disaster Turn into a Disaster for Your Business

According to the Federal Emergency Management Agency, more than 40% of businesses never re-open after a disaster, and for those that do, only 29% were ...
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Is  Fax Still Relevant?

Is Fax Still Relevant?

The fax machine still lives Slap a phone and a phone line onto a copy machine and you have a fax machine – what’s the ...
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Latency, Jitter, and Loss - How to Speak Clearly in the Cloud

Latency, Jitter, and Loss – How to Speak Clearly in the Cloud

As the Internet has evolved, so has its impact on our culture. First it was ­music and shopping, then movies and TV shows, today, it’s ...
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SIP Trunking:<br />Voice Quality and Why It Matters

SIP Trunking:
Voice Quality and Why It Matters

“And what is good, Phaedrus, and what is not good — need we ask anyone to tell us these things?” – Socrates. Whether it be ...
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With the Right Partner You Don’t Have to Sacrifice Service for Savings

You Don’t Have to Sacrifice Service for Savings

You’ve heard about all the great features and benefits of moving to cloud-based voice applications. Lower cost. Scalability. Better productivity. Enhanced customer experience. Less hassle ...
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Cloud-Based Voice Communication Can Make Both Dollars and Sense for Your Company

Cloud-Based Voice Communication Makes Both Dollars and Sense

The Cloud has changed the economics and dynamics of delivering every service, especially voice. Whether you have a small company or a large one with ...
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