nexVortex, Inc. is the pioneer in SIP Trunking technology and a provider of IP communications services for businesses.
cloudQ? Contact Center is a powerful inbound call center solution designed to meet the needs of small to medium sized businesses.
nexVortex provides great value, better quality, superior customer service, flexible pricing plans and advanced portal control.
Uncommon Service is at the Core of Our Business. We have been delivering SIP Trunking since 2005. Our 99% customer retention rate is unmatched by others.
Quality partnerships guarantee end-to-end service compatibility and reliability. Key Technology partners bring the newest apps and features.
Start saving money today on high quality phone service.
cloudQ? Contact Center
Disaster recovery routing with automatic detection provides the ability to set pre-determined failover routes for any of your DID or toll-free numbers on your account. This is feature is critical to call centers, multi- site implementations and single site businesses alike.
Real time billing statements, number ordering, number routing, disaster recovery routing, caller ID control, and CDR reporting are all accessible for you to control online. Learn more about advanced User Portal.
We support both 911 calling and E911 calling where it is available. nexVortex specializes in multi-site and remote site E911 services.
Make your phone system more reliable and cost effective by moving it into the cloud. All equipment is hosted with nexVortex while you have access to the features and services you need to handle your calls the way you want them.
All of the most used PBX features;
• Call Hold, Park, Transfer
• Direct Inward Dial
• Auto Attendant and Directory
• Ring Mobile with Desk Phone
• Voicemail to Email
• Do not Disturb
Web based administration makes it easy to manage feature access to users. Whether it is changing whose phone rings, how calls are answered “after hours” or allowing people to telework all is easy to program through the web interface. Adding new employees or changing preferences is only a click away.
nexVortex SIP Trunking allows toll free numbers to be pointed to IP addresses vs. DID numbers. This provides additional flexibility and failover options. In addition, nexVortex is an FCC certified RESPORG.
The most important benefit of our call center application is usability, which is at the core of the design. With cloudQ?, you can spend less time managing the system and more time managing the operations. The clean interface and design sets cloudQ apart from other call center applications.
cloudQ? gives you complete flexibility and control to operate your center just the way you want. nexVortex cloudQ? Contact Center solution can be deployed as a stand-alone application or can be configured to interwork with an existing PBX.
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