nexVortex is a leader in IP based communication services, which is what we set out to do.
When we started, we considered doing many things, like developing SIP end points, SIP switches and even things having nothing to do with SIP. (We like SIP, if you couldn’t guess). In the end, we concluded that the market didn’t need another manufacturer or software client. What the market really needed was a better service provider. From this realization, nexVortex emerged.
We built nexVortex from the ground up based on our in depth technical understanding of the SIP protocol,
our appreciation of what it means to deliver great service and our focus on the needs of the small & medium sized business(SMB) market.
We didn’t start with Residential. We didn’t rely on off-the shelf, old world TDM platforms tricked out to be SIP compliant.
We didn’t buy into AMA billing. And we said: No, to order paperwork. We started fresh. The result is:
Great Value. We don’t pretend to be the lowest cost provider. That’s because we only interconnect with the top tier gateway operators to give you the best call quality. Our philosophy is that availability and quality trump price. That said, you’ll find our services to be aggressively priced and competitive in most apples-to-apples comparisons.
Better Quality. We connect your call sessions directly to the originating and terminating gateways. With years of experience, we found that this results in the best call experience. Over seeing this virtual environment is our Service Assurance Manager or SAM. SAM is continually on the lookout for issues and allows us to take corrective action in near real time.
Superior Customer Service. Whether you are an end user or one of our Business Partners, we strive to provide you with the best
customer experience. Delivering quality service starts with having access to the right systems and tools and ends with having the right people.
Because we built our service environment, we have full and easy access to the real time information necessary to rapidly isolate problems and our technical team is expert in the language of SIP.
Flexible Pricing Plans. Our services can be tailored to your specific needs. Our standard plans are great,
cost-effective solutions for small and medium sized businesses. However, if your needs don’t “fit” into these offerings, we can create custom solutions that are just right for you. Custom plans are based on your specific calling patterns and volumes. Both our standard plans and custom plans are offered with no term commitments.
Control. With each account, you’ll have access to our management web portal.
Through this easy to use interface, you can order new services, and configure and manage your active services.
Billing is real time and account details can be viewed online. Similarly, our business partners have direct access to their managed accounts and via our PartnerConnect interface can control settings and view account details.
We hope that you’ll give us try and let us prove to you the nexVortex difference.